Patient Privacy Policy

1. Commitment to Patient Privacy

At Florentine IVF and Women Wellness Centre, led by Dr. Noopur Bajpai, we understand that fertility treatments, reproductive health, and gynaecological concerns are deeply personal and sensitive. We are committed to safeguarding your privacy in compliance with Indian healthcare regulations and digital data protection standards.

2. Information We Collect

When you interact with our website, schedule consultations, or reach out via WhatsApp/phone, we may collect:

• Contact Details: Your full name, mobile phone number, email address, and city of residence.
• Inquiry & Medical Queries: Details submitted in the "Need Help?" form, selected treatment categories (e.g. IVF, IUI, Laparoscopy, High-Risk Pregnancy), or fertility self-assessment scores.
• Technical Analytics: Device type, browser information, and aggregated page engagement data collected through security cookies to optimize site performance.

3. How We Use Your Information

Your information is used solely to provide high-quality medical support, including:

• Contacting you to confirm appointment schedules and provide clinical pre-visit directions.
• Answering your specific fertility or gynaecological questions via telephone, WhatsApp, or email.
• Securely documenting appointment records in our clinical management system.
• Improving patient service and ensuring timely follow-up care by our counseling team.

4. Medical Confidentiality & Non-Disclosure

We do NOT sell, rent, trade, or share your personal or medical information with third-party advertisers or telemarketers under any circumstances.

Your consultation history, fertility diagnostic tests, ultrasound reports, and treatment notes are strictly confidential and accessible only to authorized medical personnel directly involved in your care under Dr. Noopur Bajpai.

5. WhatsApp & SMS Communication Consent

By submitting your phone number via our "Need Help?" form or appointment booking widget, you authorize our patient care coordinators to communicate with you via WhatsApp, SMS, or telephone regarding your inquiry and consultation logistics. You can opt out at any time by informing our team.

6. Data Security

We maintain industry-standard physical, administrative, and technological security controls (including SSL/TLS encrypted data transmission) to protect your personal details against unauthorized access, loss, or disclosure.

7. Privacy Contact & Data Officer

If you have any questions or wish to review, update, or request deletion of your contact records, please contact our administrative desk:

• Clinic: Florentine IVF and Women Wellness Centre
• Helpline: +91 8810716408
• Email: drnoopurbajpai@gmail.com